Frequently Asked Questions

Kindly read our FAQ’s:

How long will my order take to process?

Your order should take 1-5 business days to process before we ship to your location.

How long will delivery take?

Estimated delivery time for orders within the United States of America: 2-4 business days

Estimated delivery time for orders within Canada:2-8 business days

Estimated delivery time for all other international orders:5-22 business days

**Please note** These estimates do not include processing time.

Why doesn't my tracking # work?

We use a shipping service called ChitChats to ship our orders.Once your package is departed from a ChitChats facility and shipmentis picked up by Canada Post your tracking number will update. It may take 1-2 days for tracking to update on the system.

How secure is the site? Is my data protected?

We provide 100% safe payment for all customers. Buy with confidence using the world’s most popular and secure payment methods.

What exactly happens after ordering?

You should receive a confirmation email with all order details enclosed. Kindly check your spam folder if you cannot find in main inbox.

Are there COVID-19 shipments delays?

Delays are expected for all U.S. shipments.

USPS for U.S. shipments have been experiencing delays in shipment processing, tracking and delivery. This is due to reduced domestic and international airline flight availability and strict safety precautionary measures.

All Canadian shipments will see processing and delivery delays.

Canada Post, our partner for your Canadian shipments is reporting significant delays to shipment processing and delivery as they prioritize the safety of their staff and customers.

Shipments within Ontario are experiencing delays of 7+ business days

Shipments within Montreal are experiencing delays up to 4 business days

Shipments within BC are experiencing delays up to 2 business days

Delivery times are always estimated and not guaranteed.

Send us an email

If you need assistance or have any additional questions, please feel free to send us a shout!